Privacy notice

Who we are

Fabrication CAD Ltd, trading as Fabrication CAD, is the data controller for personal information submitted through the website enquiry service.

Company No. 904826. Registered in Scotland. Registered office: Office 1835, 3 Fitzroy Place, 1/1 Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, UK.

For questions about this notice or the use of your personal information, email info@fabricationcad.co.uk.

Information you submit

The enquiry form asks for your name, email address, project type, project description and selected required-output categories. You may also provide your company and telephone number.

The browser creates a submission reference; enquiries with files also receive a server-generated reference, and the security check creates a Turnstile token. A hidden anti-spam field is also checked.

Please provide only information needed for the drawing enquiry. Do not include unnecessary personal information in the project description.

You may optionally supply sketches, drawings, photographs or CAD files. We process these files to assess and respond to your enquiry. Please avoid unnecessary personal information in supplied files.

Contact through WhatsApp

WhatsApp is a separate contact route. Any information, sketches or photographs you send through WhatsApp are handled through that service. Fabrication CAD Ltd uses the information you send to respond to your enquiry and discuss the requested work.

Why we use the information

Fabrication CAD Ltd uses personal information to receive and respond to enquiries, understand the requested work, prepare or discuss quotations and correspond about requested services.

It is also used to protect the website and enquiry service against abuse and to maintain necessary business correspondence and project records.

No customer confirmation email is sent automatically. If Fabrication CAD Ltd responds, that reply is handled separately through the business mailbox.

Lawful basis

For ordinary business enquiries, Fabrication CAD Ltd relies on legitimate interests in receiving, securing and responding to enquiries about its services.

Where legitimate interests are used, those interests are operating the business, responding to genuine enquiries, preventing abuse and fraud, and maintaining necessary business correspondence.

Where an individual asks Fabrication CAD Ltd to provide a quotation or take steps toward entering into a contract, processing may also be necessary to take steps at that individual’s request before entering into a contract.

Cloudflare hosting and security

Cloudflare Pages hosts the website and its Pages Functions handle enquiries. Cloudflare may process request information such as IP address, browser or device information, request metadata and infrastructure or security logs as part of providing and protecting that service. See Cloudflare’s privacy policy and Data Processing Addendum.

Cloudflare Turnstile is used to distinguish genuine visitors from automated traffic. The Turnstile widget processes technical signals about the browser or device, and the Pages Function sends the resulting token and, where available, the request IP address to Cloudflare for verification. The enquiry fields are not submitted to Turnstile by the widget. See Cloudflare’s Turnstile Privacy Notice.

Enquiry delivery through Resend

After server-side validation and a successful Turnstile check, the enquiry fields are sent to Resend so that Resend can deliver one plain-text internal notification to Fabrication CAD Ltd. Where files are supplied, the notification includes filenames, sizes and secure download links; file binaries are not attached to the email. The notification is addressed to info@fabricationcad.co.uk, and your validated email address is used as the Reply-To address. See Resend’s privacy policy and Data Processing Addendum.

Business mailbox through IONOS

IONOS provides the business mailbox and email service. The internal enquiry notification and any later email correspondence are therefore handled and may be stored within the IONOS email service. See IONOS data-protection information.

Accounts and storage

The website has no customer accounts or authentication and does not save enquiry records to a Fabrication CAD Ltd CRM or database. The submitted fields are processed by the Pages Function and delivered as an internal email. Optional enquiry files and the associated submission details are stored privately in Cloudflare R2. Staff download links expire after 30 days; anyone with a link can access that file during this period. Cloudflare, Resend and IONOS may retain service data, logs or messages under their own service arrangements and policies.

Website analytics

Fabrication CAD Ltd uses Plausible Analytics on fabricationcad.co.uk to understand how the production website is used, including page visits, traffic sources, which pages and projects are viewed, and basic enquiry-intent interactions such as quote, WhatsApp and project clicks. Analytics is not loaded on the pages.dev site or development and preview hostnames.

This implementation does not use analytics cookies and is not used for advertising profiling, cross-site tracking or collecting enquiry form contents. Click events contain only the event names “Quote CTA”, “WhatsApp CTA” and “View Project”; no names, email addresses, phone numbers or project descriptions are sent as event properties. See Plausible’s data policy.

Cookies and similar technology

The current Fabrication CAD Ltd site does not set analytics or advertising cookies. Turnstile may use cookies or similar technical signals that Cloudflare describes as strictly necessary for detecting and blocking bots. Cloudflare’s linked Turnstile notice provides further detail.

Processing outside the UK

Some service providers may process personal information outside the UK.

Where restricted international transfers occur, Fabrication CAD Ltd relies on the safeguards provided under the relevant provider data-processing terms, including Standard Contractual Clauses and the UK Addendum where applicable.

Contact info@fabricationcad.co.uk if you would like more information or a copy of the safeguards that apply to your personal information.

Retention

Enquiries that do not become active customer work are normally retained for up to 12 months after the last meaningful contact, then deleted unless there is a legal or business reason to retain them longer.

Where an enquiry becomes an accepted quotation, project or customer relationship, relevant correspondence and records may be retained as part of the project, contractual, accounting and tax records for the period required by law and legitimate business needs, generally up to 6 years where applicable.

Optional uploaded enquiry material normally follows the same non-active enquiry retention period of up to 12 months. If a project proceeds, relevant files may be retained separately under the accepted-project record policy above.

Service providers may retain logs and messages under their own documented retention arrangements.

Your rights

Depending on the circumstances and lawful basis, you may have rights to access, correct or erase your personal information, restrict its processing or request data portability. These rights do not apply in every case.

You have the right to object to processing based on legitimate interests. Contact info@fabricationcad.co.uk if you wish to object.

To exercise your rights or raise a privacy concern, email info@fabricationcad.co.uk. Fabrication CAD Ltd may need information to confirm your identity and locate the relevant correspondence. You may also complain to the Information Commissioner’s Office.